Privacy Policy

1. Introduction

Velvet One ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at velvetone.online and our dating platform.

2. Information We Collect

We collect information you provide directly, including:

• Name, date of birth, and email address when you register
• Profile information including photos, interests, and personal description
• Messages and communications within our platform
• Payment information (processed securely by our payment provider — we do not store card details)

We also collect usage data automatically, including your IP address, browser type, pages visited, and time spent on our platform.

3. How We Use Your Information

• To create and manage your account
• To match you with compatible members
• To send you service notifications and updates
• To protect the safety of our members through moderation
• To improve our platform through anonymised analytics
• To comply with legal obligations

4. What We Do Not Do

• We do not sell your personal data to third parties
• We do not share your contact details (phone, email, address) with other members
• We do not use your data for advertising profiling outside our platform

5. Data Security

We use industry-standard SSL/TLS encryption for all data transmission. Personal data is stored on secure, access-controlled servers. All staff who handle personal data are trained in data protection practices.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to processing of your data for marketing purposes
• Data portability (receive your data in a structured format)

To exercise any of these rights, please contact us.

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We use analytics cookies (anonymised) to understand how our site is used and improve it. You can control cookie settings through your browser.

8. Third-Party Services

We use trusted third-party services for payment processing, email delivery, and analytics. These providers are contractually bound to handle your data in accordance with applicable privacy laws and this policy.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us. We aim to respond to all enquiries within 2 business days.